window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-L1Z0C03Y4S');
FAQs2024-04-03T19:57:13+00:00

Frequently Asked Questions

Account

Distribution & Delivery

Can I release covers / cover versions?2023-02-24T22:03:24+00:00

Yes. We allow the distribution of cover versions but please note our covers distribution policy as follows;

1. By default, when you select cover version during the track creation process, we will distribute the song to streaming services ONLY (Spotify, Apple Music, Deezer, etc), as this is legally permitted without a license.

2. If you wish to enable downloads on your track (eg. iTunes Store / Amazon), you need to purchase a mechanical license. We recommend EasySongLicensing. Once you have purchased a license please contact us via the form in your dashboard, with proof of your license, and we will enable downloads on the release.

3. You cannot put the name of the original artist in the track title.

Help! My release is on the wrong artist profile!?2023-02-24T22:04:21+00:00

If your release is on the wrong Spotify or Apple artist page (or another platform), please reach out to us using the contact form and we can fix it for you. This may involve creating a new artist page for you or moving your release to the correct artist page.

How do I get my lyrics showing in stores?2023-02-24T22:04:07+00:00

There are 2 main sites you need to upload your lyrics to be shown in stores. Instagram stories pulls its lyrics from musixmatch.com. Apple Music uses the service genius.com. If you register an account with these services you can upload your lyrics and make them available.

How long does it take for my release to go live on digital stores?2022-11-03T22:08:13+00:00

The turnaround time can vary from store to store. We recommend submitting your album at least 2 weeks prior to your intended release date. This gives enough time for us to ingest and deliver your tracks, and for the services to also ingest, index, and display them on their own sites. We will advise you from your catalogue page if your release has been delivered to stores, but this does not mean the store itself has been able to get the tracks live on their site (which is out of our control).

How many tracks can I add to an album?2023-02-24T22:03:48+00:00

We have a limit of 25 tracks per album. Please contact us if you require more than this.

It’s release day and I can’t find my songs?2023-02-24T22:04:37+00:00

Providing you have given at least 2 weeks for stores to ingest your release if you have received a notification from us that your release has been successfully delivered and can’t find it on iTunes or Spotify, please contact us from your dashboard and we will investigate. If you are a brand new artist, the search indexing on these stores can take some time to update (especially on Friday which is global release day!), so it usually resolves itself throughout the day.

What format music do you accept?2023-02-24T22:04:51+00:00

We accept .WAV audio files in 16bit 44.1kHz resolution (CD Quality), and 24bit WAV files at the most common sample rates  We do not accept mp3 files or 32bit files.  You can convert other file types to WAV using iTunes or other web-based conversion apps.

What is a Pre-order and why should I consider it?2023-02-24T22:03:27+00:00

A pre-order allows your album or EP to be pre-purchased on iTunes prior to the official release date. The weeks leading up to your release are an exciting time. You are getting your marketing and social media ready to have the biggest impact come launch day. A pre-order gives you a valuable marketing tool to direct fans to your album prior to launch, and any sales you get can count toward the 1st week’s chart. All major labels use pre-orders as an important tool to boost their 1st week sales and are an important marketing tool in the lead-up campaign. Your fans who buy the pre-order don’t receive the music until the day of release.

What’s the difference between original songs, cover songs, samples, and remixes?2023-02-24T22:03:30+00:00

As part of our terms of service, the artist must own 100% of their copyright to distribute with us (in other words, you wrote the song, or represent the people that wrote it). If your song is a cover version and you want it to be downloadable in the USA, you must purchase a cover song license (see www.easysonglicensing.com). We do not support ‘sound-a-likes’. We do not support the release of music with another artist’s samples or remixes (unless it’s a remix of a track you already own 100%). For example, if you want to add the bass line for Queen’s ‘Another One Bites the Dust’ to your original tune, you would need the permission of Queen’s publisher to release your song (and it wouldn’t come cheap!). Uploading songs with unauthorised 3rd party samples is illegal and will get removed without warning (and potential legal action).

Payouts & Reporting

Can I split payments with my other collaborators?2023-02-24T22:03:36+00:00

Yes! Just head to your ‘Payment Splits’ tile in your artist dashboard. From this page, you can set up track splits and allocate a percentage of royalties earned on a track-by-track basis. When confirmed your recipient will be sent an email inviting them to accept the royalty split. Recipients can sign up for FREE to accept the invite. You can adjust split percentages at any time (your collaborators will receive an email after each change is confirmed). 

Please note that any new splits will apply to FUTURE royalties only, not royalties that have already been added to your account. Remember that royalties are paid approximately 3 months after the close of the streaming month. 

How do I get paid?2023-02-24T22:03:32+00:00

As the account holder, you can pay yourself any time your balance is over $10 AUD. We have partnered with Transferwise for all payments where currencies are supported (For a list of supported currencies see here). Transferwise allows cost-effective direct transfer to your real bank account with market-leading exchange rates (the ‘real’ exchange rate). We hold currency in AUD (Australian Dollars), and you will see the exchange rate for your local currency in your dashboard (not including fees). For a full Sales & Payments FAQ please click here.

How do I submit a payment withdrawal?2023-02-24T22:03:43+00:00

When your bank details are submitted successfully you will be asked to enter your withdrawal amount and text reference, and you will be given a summary of the fees for the transaction. Click submit to confirm your transfer and it will process automatically. Payments will land in your bank account within 3-5 days, sometimes faster.

How long does it take for payments to be deposited to my account?2023-02-24T22:03:54+00:00

Please allow 3-5 days for the payment to be deposited into your account, sometimes faster. If you are concerned about the status of your payment, please contact us.

When do I get paid?2023-02-24T22:03:10+00:00

You get paid when we do. Unfortunately, royalties can sometimes take 3-6 months to be processed from the end of actual month sales. For example, your streaming/sales from January may not get deposited into your balance until April. This is a common issue with all distributors who need to wait until the music services process and audit all their sales figures. We then need to process these statements and attribute the royalties to each of our artists. As soon as this is done you can access your money from the payments page in your dashboard, and request a withdrawal.

Go to Top